Food suppliers & delivery
Software for food suppliers who take orders by phone and WhatsApp
Fresh food has problems ordinary retail software ignores: preparation windows, delivery zones, bulk pricing and customers who pay by bank transfer. We have built for exactly this.
This is the industry we have shipped in. ShortcutFood is a pre-cut and pre-washed vegetable supplier in Sabaragamuwa, and the system we built runs its storefront, orders, payments and POS today. Read the case study.
The problems
What this trade actually struggles with.
- Orders arrive across three apps and a notebook
- Phone calls, WhatsApp messages and Facebook comments, transcribed by hand. Every hand-off is a chance to lose an order or get a quantity wrong, and the only backup is one person’s memory.
- You are chasing payment slips
- Customers transfer money and send a photo of the slip, and someone matches those to orders by hand. It is slow, it is error-prone, and it gets worse exactly as the business grows.
- Customers order things you cannot deliver in time
- Fresh and pre-cut items have real preparation schedules. Without ordering windows attached to each product, you are refunding or disappointing people for something the system should have prevented.
- Bulk discounts are worked out by hand, differently each time
- A pricing rule that lives in someone’s head gets applied inconsistently, and customers notice. Encoded as a rule it is correct every time — and it becomes something you can advertise.
What you get
The parts built for this trade.
Ordering windows per product
Some items order Monday to Friday for weekend delivery, others are available all week. The catalogue enforces it.
Bank transfer with slip upload
Customers upload the slip, staff verify from a queue, and the order moves on. No card gateway forced on customers who do not use cards.
Automatic bulk pricing
Volume discounts applied by rule at checkout, not calculated by whoever answers the phone.
Delivery zones
Served areas stated up front so customers outside them self-qualify before ordering.
Storage guidance on every item
How to keep it and for how long, answered on the product page instead of in a complaint afterwards.
Live stock and reporting
What sold, in which zone, at what margin — instead of finding out at the end of the month.
Underneath it is the same system we build for every trade — POS, stock, orders and reporting. What changes is the layer on top.
Questions
What people in this trade ask.
- Can customers pay by bank transfer?
- Yes, and for most Sri Lankan food suppliers this is the sensible default. We build the slip-upload and verification flow properly rather than treating it as a workaround.
- Can we take orders for weekend delivery only?
- Yes. Ordering windows are set per product, so items with different preparation schedules can sit in the same catalogue without confusing anyone.
- What if we deliver to only a few towns?
- Delivery zones are configured to your actual service area and shown on the site, which cuts out the most common wasted phone call.
- Do we need a POS as well as the website?
- Only if you also sell in person. They share the same stock, so if you do sell both ways the counts stay consistent.
Tell us how you take orders today.
One conversation is usually enough for us to say whether this is worth doing for you, and roughly what it would cost.